Service Head

Construction / Engineering / Cement / Metals Industry

Profile – Service Head

Qualification – B.Tech – mechanical, electrical / BBA / MBA

Salary – Upto 20 LPA

Experience – Min 15+ yrs ( construction equipment and concrete machinery industry)

Location -Zirakpur, Punjab

Job Description

1. Team Leadership:
– Lead, manage, and inspire a team of technicians, mechanics, and service staff
to deliver high-quality service and support.
– Provide guidance, mentorship, and ongoing training to ensure the team's
professional growth.

2. Service Strategy Development:
– Develop and execute a comprehensive service strategy that aligns with
business goals and customer expectations.
– Identify opportunities for service improvement, expansion, and differentiation
within the industry.

3. Customer Relationship Management:
o Build and nurture strong relationships with clients, ensuring their needs are
met and their concerns are addressed promptly.
o Provide exceptional customer service by offering technical guidance and
troubleshooting support.

4. Technical Expertise:
– Maintain a deep understanding of our construction equipment, machinery, and
related technologies to facilitate effective communication with the team and
customers.
– Having knowledge of Construction Equipment such as Excavators, Road
Machines, Concerte Equipment etc.

5. Resource Management:
– Manage inventory, spare parts, tools, and equipment required for servicing and
repairs to minimize equipment downtime.
– Optimize resource allocation for efficient service operations.

6. Quality Control and Compliance:
– Implement and oversee rigorous quality control processes to ensure all service
and maintenance work adheres to industry standards and specifications.
– Ensure compliance with safety regulations and guidelines during all service
activities.

7. Budgeting and Financial Management:
o Develop and manage the service department's budget, tracking expenses and
identifying cost-saving opportunities.
o Contribute to the financial performance of the department by optimizing
resource utilization.

8. Collaboration and Communication:
– Collaborate cross-functionally with sales, procurement, and engineering
departments to share insights, provide feedback, and enhance products and
services.
– Communicate effectively with stakeholders at all levels, including senior
management.

9. Continuous Improvement Initiatives:
– Identify process improvement opportunities within the service department and
implement innovative solutions.
– Stay updated on industry trends, technological advancements, and best
practices to enhance service offerings.

10. Reporting and Analytics:
– Provide regular reports to senior management detailing departmental
performance metrics, customer satisfaction levels, and financial results.