No. of Vacancies :
- 3 Vacancy
Email Id :
- hr@indiadcs.in
Qualification :
- Graduate
Salary :
- Upto 6 lac
Job Description :
Real Estate Industry
Profile – Call Center Head
Qualification – Graduate
Experience – Min. 5+ yrs, responsible for leading, managing, and optimizing the overall performance of the call center operations. This role requires strong leadership skills, strategic planning, and operational excellence to ensure high customer satisfaction, productivity, and revenue growth.
Salary – Upto 6 lac
Location- Vaishali Nagar Jaipur (Rajasthan)
Key Responsibilities
Develop and implement strategies to achieve call center objectives, including customer satisfaction, service quality, cost efficiency, and performance targets.
Lead, mentor, and motivate call center managers, team leaders, and agents to deliver outstanding service.
Monitor call center metrics (AHT, FCR, SLA, CSAT, NPS, occupancy, attrition) and drive continuous improvement.
Design and enforce standard operating procedures (SOPs), scripts, and quality guidelines.
Collaborate with clients/business heads to understand requirements and ensure service delivery as per SLA.
Plan workforce requirements and optimize staff scheduling to meet demand.
Implement training and development programs to enhance agent skills and performance.
Oversee technology, CRM, dialer systems, and ensure smooth operations with IT support.
Handle escalations, resolve major service issues, and maintain strong client relationships.
Ensure compliance with regulatory requirements, company policies, and data security standards.
Prepare periodic reports for management on operational performance, customer insights, and business opportunities.
Coordinate with
DCS Group
96948 20368 (Call & WhatsApp)
